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Shipping and Returns

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund. A restocking charge of 15% will apply to all items.  Return shipping costs will not be paid unless the return is a defective item.

You should expect to receive your refund within four weeks of giving your package to the return shipper. In many cases you will receive your refund more quickly. This time period includes the transit time for us to receive your returned product (5 to 10 business days), the time to process your return once received (3 to 5 business days), and the time for your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be sold or shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping option selected. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

FREE Shipping

Free Shipping to Canada (excluding NWT, YT and Nunavut) and the Continental USA.  

When you place an order, we will estimate shipping charges for your order based on the availability of your items and the shipping option selected.  A disount of $35 will be applied towards the shipping cost.

Not applicable on filters and accessories.